TERMS OF USE
Last updated on 20 Feb 2026
These Terms of Use ("Terms") constitute a legally binding agreement between You and Applabtech Limited, Myrtiotissis, 13 AQUA MANSIONS, Flat/Office 1 Germasogeia, 4041, Limassol, Cyprus ("Company," "we," "our," or "us") governing Your access to and use of the Flow application ("Flow App"), including its mobile application, voice-enabled functionality, software, website, and all related features, technologies, and services (collectively, the "Services").
By accessing or using the Services, creating an account, or affirmatively accepting these Terms, You acknowledge that You have read, understood, and agree to be bound by them. If You do not agree, You must not access or use the Services. You represent that You are at least the age of legal majority in Your jurisdiction and have the legal capacity to enter into a binding agreement.
1. Nature of the Services
Flow is an AI-powered conversational application that generates responses using artificial intelligence systems. The Services rely on artificial intelligence and machine learning technologies made available through the OpenAI infrastructure.
When You interact with the Services, You may submit text, voice, prompts, questions, or other information ("Input"), and the Services will generate responses ("Output"). Input and Output together constitute "Content."
You acknowledge that artificial intelligence systems are probabilistic in nature. Output may be inaccurate, incomplete, outdated, misleading, or inappropriate. The Company does not guarantee the correctness, reliability, or usefulness of any Output. Output does not represent the views of the Company and is generated automatically.
You agree that You will independently evaluate all Output and that You assume full responsibility for any reliance on Output.
2. About Flow and AI Functionality
Flow is an artificial intelligence-powered system and not a human, licensed professional, therapist, medical provider, or crisis service. While Flow is designed to provide supportive and engaging interactions, its responses are generated automatically and may be incomplete, inaccurate, outdated, or inappropriate in certain situations.
THE SERVICES DO NOT PROVIDE MEDICAL, PSYCHOLOGICAL, PSYCHIATRIC, THERAPEUTIC, LEGAL, FINANCIAL, INVESTMENT, OR OTHER PROFESSIONAL ADVICE. FLOW IS NOT A DOCTOR, PSYCHOLOGIST, THERAPIST, PSYCHIATRIST, ATTORNEY, FINANCIAL ADVISOR, OR ANY OTHER LICENSED PROFESSIONAL. THE SERVICES DO NOT DIAGNOSE, TREAT, PREVENT, OR CURE ANY MEDICAL OR MENTAL HEALTH CONDITION. THE SERVICES DO NOT PROVIDE LEGAL REPRESENTATION OR FINANCIAL ADVISORY SERVICES.
No professional-client relationship of any kind is formed through Your use of the Services. You remain solely responsible for evaluating the information provided and for any decisions or actions taken based on your interactions with Flow.
You must not rely on the Services for medical decisions, mental health support, legal matters, financial planning, investment decisions, or any other regulated or professional activity. If You require professional assistance, You must consult a qualified licensed professional.
Flow may simulate conversational empathy and emotional engagement, but it does not possess real emotions, personal awareness, or the ability to understand your circumstances in the same way a human can. Users should not rely on Flow as their sole source of emotional or mental health support.
BY USING THE SERVICES, YOU EXPRESSLY ACKNOWLEDGE THAT THE SERVICES CANNOT REPLACE HUMAN PROFESSIONALS AND THAT YOU ARE SOLELY RESPONSIBLE FOR YOUR DECISIONS AND ACTIONS.
3. Services with costs
Certain features of the Flow App may require payment of fees. The scope of Services available to You depends on whether You use the free version of the Services or activate paid features through a subscription or other in-app purchases. Detailed information regarding payments, subscriptions, and refunds is available in the Payment Policy and Refund Policy.
4. Contract period, Termination, Repayment
Insofar as the subject of the user contract is free services, the user contract can be terminated at any time. For this purpose, the user will find a corresponding account deletion function in his account settings on the website and in the App. Termination is also possible by mail or by notification to the e-mail address. The use by the provider can be extraordinarily terminated without notice if the user violates these TCs. Termination of the User Agreement by the Provider shall be effected by notification to the e-mail address provided during registration. Furthermore, the Provider reserves the right to refuse the User's registration without stating reasons.
The Flow App provides paid services. Unless otherwise stated in the respective offer, the license agreement for the respective paid service will initially run for the booked minimum usage period. Thereafter, the license agreement will be renewed for the duration of the booked minimum usage period if it is terminated by the user or the Provider before the end of the renewal period/minimum usage period with effect from the end of the respective period. The User may also use the Services after termination until the end of the respective period. The termination of the paid service can be carried out if the purchase was made via an App Store, as described in the respective App Store in the subscription administration.
The right to extraordinary termination for good cause remains unaffected. An important reason for the Provider is especially given if the User violates applicable law or essential contractual obligations. A prior warning is not necessary.
In the event of a termination of the user contract on the part of the user as well as a termination by the Provider, the repayment of any fees paid in advance is excluded, unless the user terminates the contract for an important reason for which the Provider is responsible.
After termination, all data of the user will be deleted from the Flow App database in a timely manner, as far as they are not required for the purpose of proving an illegal act of the user, beyond the termination of the contract.
5. Use of Third-Party AI Infrastructure
The Services incorporate artificial intelligence technologies provided by OpenAI in order to generate Output in response to Your Input. In connection with the operation of the Services, certain Input may be processed by OpenAI solely for the purpose of enabling AI-generated responses.
OpenAI is an independent third-party provider. The relevant entity is OpenAI, L.L.C., a Delaware limited liability company, with its principal place of business at 3180 18th Street, San Francisco, California 94110, United States.
By using the Services, You acknowledge and agree that limited processing by OpenAI may occur as part of the technical functionality of the Services. You further acknowledge and agree that such processing is subject to OpenAI's applicable terms, policies, and conditions, including its privacy and usage policies, as in effect from time to time. Continued use of the Services constitutes Your acceptance of such third-party terms to the extent applicable to the processing carried out in connection with the Services.
6. Content and User Responsibilities
You are solely responsible for all Input You provide and for Your use of Output.
You represent and warrant that You have all necessary rights and permissions to provide Input and that Your Input does not violate any applicable law or third-party rights. You agree not to submit unlawful, harmful, infringing, defamatory, or otherwise prohibited content.
You agree not to submit protected health information or other highly sensitive regulated information unless expressly authorized under a separate written agreement.
Due to the nature of AI systems, Output may not be unique and similar Output may be generated for other users.
If You share AI-generated Content publicly, You must clearly disclose that it was generated by artificial intelligence.
7. Data Handling and Limited Metadata
The Company does not record or store audio recordings of Your conversations. The Company does not maintain transcripts of Your voice interactions.
The Company stores only limited session-related metadata consisting of: the fact that a session occurred, the date and time of the session, the duration of the session, and high-level topic keywords. Such metadata is stored without association to personal identifiers and is not linked to individual user identities.
The Company does not create behavioral profiles based on conversations and does not maintain conversational memory across sessions unless explicitly stated otherwise within the Services.
You retain ownership of Your Input. The Company retains all rights in and to the Services, including underlying technology, models, algorithms, and intellectual property.
You grant the Company a non-exclusive, worldwide, royalty-free license to use Content solely as necessary to operate, maintain, secure, improve, and ensure compliance of the Services.
8. License to Use the Services
Subject to Your compliance with these Terms, the Company grants You a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for lawful personal purposes.
You may not reverse engineer, decompile, disassemble, extract source code, use automated systems to scrape Output, use the Services to develop competing artificial intelligence systems, misrepresent AI-generated Output as human-generated, circumvent security measures, interfere with system integrity, or use the Services in violation of applicable laws.
Any violation may result in suspension or termination of access.
9. Intellectual Property
All rights, title, and interest in and to the Services, including all software, models, algorithms, designs, documentation, and related intellectual property, are owned by the Company or its licensors.
Nothing in these Terms transfers ownership of the Company's intellectual property to You.
10. Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis.
To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and uninterrupted operation.
The Company does not warrant that the Services will be error-free, secure, or free of harmful components, or that defects will be corrected.
Your use of the Services is at Your sole risk.
OUR SERVICES ARE NOT DESIGNED FOR INDIVIDUALS WHO RESIDE OUTSIDE THE UNITED STATES, INCLUDING THOSE LOCATED IN THE EUROPEAN ECONOMIC AREA, THE UNITED KINGDOM, OR SWITZERLAND. IF YOU LIVE OUTSIDE THE UNITED STATES AND STILL DECIDE TO SHARE YOUR PERSONAL DATA WITH US, SUCH DATA WILL BE HANDLED IN ACCORDANCE WITH SECTION 14 (CONTENT, OTHER INFORMATION, AND USE).
Please Review Carefully:
If you are experiencing suicidal thoughts, thoughts of self-harm, thoughts of harming others, or any mental health emergency:
- stop using Flow immediately;
- call or text 988 in the United States to reach the Suicide and Crisis Lifeline;
- contact emergency services (911 in the United States);
- visit the closest emergency department;
- or seek help from a licensed mental health professional.
Flow is not an emergency service and is not able to provide assistance in crisis or emergency situations.
11. Limitation of Liability
To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of data, loss of goodwill, or business interruption arising out of or relating to the Services or these Terms.
The Company's total aggregate liability arising out of or relating to the Services shall not exceed the greater of (i) the amount paid by You to the Company during the six months preceding the claim or (ii) USD 1,000.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
12. Termination
The Company may suspend or terminate Your access to the Services if You violate these Terms or use the Services in a manner that creates legal risk or harm.
You may discontinue use of the Services at any time.
Provisions that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, and limitation of liability.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Cyprus.
14. General Provisions
The Company may update these Terms from time to time. Continued use of the Services following such updates constitutes acceptance of the revised Terms.
If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
These Terms constitute the entire agreement between You and the Company regarding the Services and supersede all prior understandings.
Electronic communications satisfy any legal requirement that communications be in writing.
If you have any questions regarding these Terms of Use please contact us: flow-support@harmonyapps.io